Samsung Electronics apologises to Chinese consumers
Samsung Electronics has apologised to Chinese consumers after a report carried on China's state TV claimed some of its phones were malfunctioning.
The report alleged the phones were crashing due to faulty memory chips and criticised its repair policies.
Samsung, which generates nearly 14% of its overall revenue from China. said it will provide free repairs for the seven models mentioned in the report.
Samsung is the latest foreign firm to be criticised in the Chinese media.
The South Korean firm said in statement that it "sincerely apologises" to Chinese consumers for inconveniences caused by the company's "management problems" and that it welcomed the media scrutiny.
The models mentioned in the China Central Television (CCTV) report, which was aired earlier this week, include the Galaxy S3 and the Note2 phones.
In April, Apple's chief executive Tim Cook apologised to Chinese consumers following two weeks of battering by state-owned media over its repair and warranty policies,
The media accused the firm of arrogance, greed and of "throwing its weight around".
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